Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 07 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at douxleatherofficial@gmail.com and send your item to:

Office # 43 Crystal Arcade, Old Kutchery Road Multan, Pakistan.

Need help?

Contact us at douxleatherofficial@gmail.com for questions related to refunds and returns.